Hi, how can we help you?

How do I find out if my money transfer has been sent?

How do I find out if a money transfer is available for pickup?

How do I pick up a money transfer?

Can I change the name on a money transfer?

How do I send money online?

How long does it take to send money online?

Who uses Western Union money transfer services?

What are Western Union agent locations?

Which transfer service is offered at Western Union agent locations?

How can I send money from my bank account?

How do I send money to India with UPI?

What is the Western Union® Direct-to-bank account money transfer service?

What information is required from the sender to send a Direct-to-bank account money transfer?

How can I send money to a mobile phone?

What is a mobile wallet?

Can money be sent to any mobile phone?

How can my receiver pick up the money?

How are money transfers paid out to receivers?

How long will it take for my money to reach my receiver?

What are Western Union agent locations?

When are Western Union services available?

How do I find a Western Union agent location?

What is Strong Customer Authentication (SCA)?

Why wasn’t my authentication successful?

How can I track my money transfer?

What is an MTCN and where can I find it?

Why was my transfer cancelled?

Does it cost anything to register at Western Union's website?

How can receivers register in Colombia?

How can receivers register in Argentina?

Are there common consumer fraud scenarios to be aware of?

What should I do if received a suspicious email from someone claiming to be Western Union?

Does Western Union offer an escrow service or any kind of buyer protection?

Online Identification Process

Identity verification

What are the acceptable documents for identity verification?

Is Western Union open for business?

I can’t pick up my money transfer because no agent locations are open due to COVID-19

If I can’t pick up my money transfer, what will happen to my money?

What do I need in order to offer Western Union money transfer services?

How will I earn money with Western Union?

Who's responsible for setting the price for the money transfer service?