How does the ‘Start online and pay in store’ service work?

Using the ‘Start online and pay in store’ service, you could save on transfer fees by paying less than making a transfer at an agent locatio...

How can I ‘lock’ the total amount of the transfer at westernunion.com?

When you start a money transfer at westernunion.com, the exchange rate available at that time will be the one that’s ‘locked in’ for 24...

What is the benefit of the ‘Start online, and pay in store’ service?

When you start a transfer on westernunion.com and finish it at one of Al Fardan’s agent locations to pay for your transf...

What do I have to take to the agent location if I started my transfer on westernunion.com?

You will be asked to provide the following documents to complete the transfer:Your mobile phone numberThe same government-issued Emirates ID...

How do I know if my ‘Start online and pay in store’ transfer has been sent?

After you finish filling in the details for your online transfer, a confirmation screen will appear. After you visit one of Al Fardan’s...

How can I cancel a ‘Start online and pay in store’ money transfer?

A ‘Start online and pay in store’ transfer can only be cancelled if the money has not been collected by the receiver in the destination coun...

What is a tracking number (MTCN)?

The tracking number (MTCN) is a unique code assigned to your transfer.Your receiver will be required to provide this 10-digit number during ...