How can we help you?

How can I send money with Western Union?

How do I send money online?

How soon is my money available for pickup when I send it online?

How can I pay for my online transfer?

Can I send money directly to a bank account?

To which countries can I send money directly to my receiver’s bank account?

How do I send money to a bank account from the United Arab Emirates?

How does the ‘Start online and pay in store’ service work?

How can I ‘lock’ the total amount of the transfer at westernunion.com?

What is the benefit of the ‘Start online, and pay in store’ service?

How do I collect my money in the United Arab Emirates?

How can my receiver get the money?

How do I know if my money transfer has been received?

What transfer services are offered at Western Union agent locations?

How can I find a nearby Western Union agent location?

How do I send money from a Western Union agent location?

Does Western Union United Arab Emirates have a mobile app?

What services can I access with the mobile app in the United Arab Emirates?

Does it cost to use Western Union® mobile app in the United Arab Emirates?

How can I check my transfer status?

How will I know if my transfer is complete?

Will I be notified if my transfer is delayed?

Do I need to register to send money online?

Is there a charge to register at Western Union’s website?

What do I need to register and send money online through Western Union?

Does Western Union need to verify my identity?

How long will it take to confirm my identity?

Which Al Fardan Exchange locations can verify my profile in the United Arab Emirates?

What is Western Union Rewards? 

What are the benefits of Western Union Rewards? 

How can I earn rewards points? 

Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?

Why do I need to provide additional information?

How can I use Western Union services again?

Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for?

Somebody claiming to be from Western Union has emailed me. What should I do?

Can the test question feature secure my funds or delay payment of a transfer?

Is Western Union open for business?

I cannot pick up my money transfer because no agent locations are open due to COVID-19

If I can’t pick up my money transfer, what will happen to my money?