What is the Western Union Prepaid Visa® card?

The Western Union Prepaid Visa card is a reloadable prepaid card offered directly by Western Union. You can use it everywhere Visa debit car...

What are the benefits of using the Western Union Prepaid Visa® card?

Easy access to a Visa prepaid card account without opening a bank account.No credit check, hidden fees or minimum balance required.Receive y...

How do I get the Western Union Prepaid Visa® card?

In-store at selected Western Union agent locations. You can enquire at the money/customer service desk.Order your card on our website. 

How do I make my card reloadable?

To make your card reloadable and use it frequently, we’ll need to verify your identity. After a successful verification, you’ll be able to u...

How do I activate my Western Union Prepaid Visa® card?

Virtual cards ordered online and cards obtained at an agent location are active when you receive it.Only replacement cards require activatio...

What are the fees for using the Western Union Prepaid Visa® card?

For cards obtained at an agent location, there is a fee of 2.95 USD for the card package. To reload your card, there is a flat fee of 1.95 U...

What are the spending and deposit limits on the Western Union Prepaid Visa® card?

The limit depends on the type of card you’ve chosen - temporary or a reloadable card. You can learn more about the limits and types of cards...

How can I add money to my Western Union Prepaid Visa® card?

If you’ve received a Western Union money transfer, you can add money to your prepaid card either by entering the tracking number (MTCN) onli...

How long will it take for funds to be added to my Western Union Prepaid Visa® card?

If you add money to your prepaid card with cash, a debit card, MTCN redirect or another prepaid card, the money will be available in minutes...

What is a virtual card?

A virtual prepaid card is ordered and issued online. You can use the virtual card to shop online and pay for money transfers or you can add ...

How do I set or reset my Western Union Prepaid Visa® card PIN?

To set a PIN, log into your Western Union Prepaid Visa card profile and select your prepaid card from the dashboard. You will see a blue box...

How many Western Union Prepaid Visa® cards can I associate with my profile?

You can have a maximum of 5 registered cards in your online profile.  You can order 2 cards online and obtain the other 3 from selected...

What currencies does the Western Union Prepaid Visa® card support?

The Western Union Prepaid Visa card supports USD currency only.  

How is the Western Union Prepaid Visa® card different from the Western Union NetSpend Mastercard®?

They are two separate cards with different terms and conditions, fees and transaction limits. The Western Union Prepaid Visa card is a new c...

How do I check my Western Union Prepaid Visa® card transaction activity and available balance?

You can check your prepaid card activity and available balance online.To check your card transaction activity and available balance, follow ...

Can I use my Western Union Prepaid Visa® card outside the US?

Yes, you can use your prepaid card anywhere Visa debit cards are accepted outside the US for shopping, ATM withdrawals and online money tran...

What should I do if my Western Union Prepaid Visa® card is lost or stolen?

If your prepaid card is lost or stolen, you should freeze it immediately. Contact Customer Care on 1-888-294-5098 or follow these steps:Log ...

What happens when I freeze my card?

To freeze your card, move the toggle button on, where it says, Freeze card. Once it’s on, you’ll not be able to add money or make any t...

What should I do if my Western Union Prepaid Visa® card expires?

Contact Customer Care on 1-888-294-5098 to request a new card to be mailed to you. It will be mailed directly to your address on file in 5 –...

How do I close my Western Union Prepaid Visa® card account?

Please contact Customer Care on 1-888-294-5098 for assistance. Any remaining balance on your account will be mailed to you on a paper check....

Add your card to Apple or Google Wallet

Adding your Western Union Prepaid Visa Card to Apple or Google Wallet brings convenience and security to your transactions.  This simpl...

How do I dispute a transaction on my Western Union Prepaid Visa® card?

Contact Customer Care on 1-888-294-5098 and ask to dispute a transaction you did not authorize or perform on the card.  

What if I'm unable to complete the registration and identity verification process?

All cards bought at a participating Western Union agent location or ordered online need to be registered with your name and address.To reloa...

Is my westernunion.com profile the same as my westernunion.com/prepaid profile?

The system identifies that the email already exists at westernunion.com.  So you can use the same password or use the Forgot Passw...