All cards bought at a participating Western Union agent location or ordered online need to be registered with your name and address.

To reload your card and unlock the full features, such as International transactions, you need to register your card account and successfully verify your identity (provide your ID and date of birth).

If your unable to verify your identity by yourself, the Western Union Prepaid website and Customer Care can help direct you through the registration and verification process.

If your identity cannot be verified, your Prepaid card account may be suspended or blocked, and eventually closed.