When you order a card online or obtain it at an agent location, the card is registered to your name and address.

To use all the features such as adding money to your card more than once or international usage, you’ll need to register and complete ID verification. If you’re unable to complete the verification or registration, contact Customer Care on 1-800-325-6000.

If your identity could not be verified, then your prepaid card may be suspended and eventually closed.