How do I dispute a transaction on my wallet?

You must contact us immediately by phone at 1-800-325-6000, by mail at P.O. Box 6036, Englewood, CO 80155, or visit www.WesternUnion.com if ...

What are the spending and deposit limits for the wallet and the Western Union Visa® Card?

To get detailed information about the spending and deposit limits on the card. Refer to the Wallet Terms and Conditions and the Cardhol...

What is the Western Union Visa® Card?  

When you open a Western Union wallet, you will be issued a separate, but linked card account and a Western Union Visa Card (which accesses t...

What is the difference between a virtual and physical Western Union card?

When you sign up for a Western Union wallet you will automatically receive a free* virtual Western Union Visa Card. Subject to applicable fe...

Can I add my card to Apple Pay and Google Pay?

Yes, you can add your card to Apple Pay and Google Pay. You’ll need to manually add the card to Apple Pay or Google Pay by typing the card c...

How do I get a physical Western Union Visa card?

To request a physical card: Log into the Wallet app. Select Wallet at the bottom of the screen.On the My wallet screen, select Card.Scr...

How do I activate my physical card?

Activating your card is a breeze with our app. Here's how to do it:Log into the app and navigate to the wallet tab then the card tab.  ...

Can I use my card outside the U.S.?

Yes, your card will work in most countries outside of the US everywhere Visa debit cards are accepted. Each point-of-sale transaction will i...

How do I check my card transaction activity and available balance?

To check transaction activity from your wallet app: Log into the Wallet app. On the home (Dashboard) screen, scroll down to the Activit...

How do I set or reset my card PIN?

To reset the PIN: Log into the app. Tap Card at the bottom of the screen.Tap Security settings.           ...

Do virtual cards need PIN for purchases?

No, a PIN is only required for physical cards (for some in-store purchases or any ATM withdrawals). If you select debit when paying wit...

What should I do if my card is lost or stolen?

If you believe your card has been lost or stolen, you must do 2 things immediately: (i) freeze your card in the Wallet to prevent unauthoriz...

How do I temporarily freeze my card?

To freeze your card: Log into the Wallet app.Tap the wallet icon at the bottom of the screen.Tap Card.Tap Freeze Card.Tap Freeze to con...

What happens when I freeze my card?

When you freeze your card, any attempts to use it for transactions will be temporarily blocked. This security feature ensures that if your c...