How will I know if my transfer is complete?

When your money transfer has been picked up by the receiver or deposited into an account, we will contact you in the following ways:Email: I...

Will I be notified if my transfer is delayed?

If your money transfer is delayed, we’ll contact you using the information you’ve provided during your transfer. 

How can I check my transfer status?

You can check the status of your transfer at any time on westernunion.com or on our Western Union app:Go to our website or ap...

When I send a money transfer, will my receiver get a notification?

Western Union doesn’t send notifications to receivers. Senders can share their tracking number (MTCN) with the receiver to check the st...

If I sent a direct-to-bank transfer, how can I check my transfer status?

For Direct-to-Bank transfers, see the estimated date provided on your money transfer receipt. If you’ve sent money in person, you can s...

Who can check the status of a money transfer?

If you’ve sent a money transfer, you can check the status any time on our website or the Western Union app. Follow these step...

How do I report an issue on the website or the website?

If you see an error while using our website or the Western Union app, please take note of the error code and, if possible, capture a sc...