Introduction

Western Union continues to monitor the COVID-19 (Coronavirus) developments closely. Our primary concern is the safety of our customers and e...

Is Western Union open for business?

 Yes, we continue to serve our customers and operate globally. Given the current situation, we encourage those in affected areas to sen...

I cannot pick up any money transfers because no agent locations are open due to COVID-19.

We are sorry for the inconvenience. Given the ever-changing situation, we recommend those experiencing local restrictions due to COVID-19 vi...

If I can’t pick up my money transfer, what will happen to my money?

Your transfer will be available for 30 days. After this time, your sender will have to contact our Customer Care to restart the transfer or ...

What can I do to protect myself from fraud?

Please be aware of the risk of fraud and phishing, especially during this time, and take extra caution when sending money:Don’t send money f...

Is it true that paper money can spread Coronavirus?

We have no reason to believe that banknotes are more likely to spread viruses like Coronavirus than any other surface. The guidance fro...

Is there any charitable cause that I can participate in via Western Union?

Western Union and the Western Union Foundation launched a $1M USD global appeal and is accepting donations through May 15th W...