What is the My WU℠ loyalty program? 

My WU is a free loyalty program from Western Union. You can register on westernunion.com or our mobile app.

How can I register to My WU loyalty program?

You can register for the My WU loyalty program in 2 ways:You can click the “Enroll in My WU program” box while registering for online trans...

What are the benefits of My WU℠ loyalty program? 

Transfer fee discounts on qualifying money transfers. Special promotions on money transfers.   Learn more about My WU program.  ...

How can I earn My WU℠ points? 

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program. &nb...

Why can I not earn points in the My WU℠ loyalty program anymore? 

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program...

How do I redeem My WU℠ points? 

On our website and app:   Log in to your Western Union profile. Go to Menu and select My WU.  Select Redeem points. Se...

Can I still redeem My WU℠ points? 

Yes, you can continue to redeem your My WU points until their expiry.   

I don’t remember my My WU number, where can I retrieve it?

You can find your My WU number:Printed on the receipt of the transfer you registered to the program with.In the last transfer receipt (assu...

I’m trying to log in to My WU website to check my balance or redeem a reward and I’m getting ‘no matching records found’ error message. What can I do?

You should double-check the data that you are using to login (i.e. Last name + My WU number, or Last name + e-mail) and make sure they matc...

I have multiple My WU numbers and profiles, will the points balance and rewards redemption work?

Western Union has tried to merge matching or duplicate profiles and reconcile point balances, contacts, etc. This is a very complicated tas...

I’m trying to log in to My WU website to check my balance or redeem a reward and I’m getting ‘multiple matches’ error message. What can I do?

In this case, you are using a non-unique lookup criteria such as phone number (together with your last name) and chances are that you have ...