Does Western Union need to confirm my identity?

Yes, before making your first online transfer, you will need to verify your profile.First, fill in the online registration form a...

How long will it take to confirm my identity?

After you present a valid ID at the nearest Ersal location, you will receive a confirmation by email. While your verification is being...

Which Ersal branches can verify my profile in Saudi Arabia ?

You can find the nearest location to get verified in person by using our online locator. Please note that if you are an existing Ersal...

What do I do if I forget my user ID or login password or my profile is locked?

Your email address is your user ID. If you forget your password, you can select the “Forgot password” option for a new password to be sent t...

Why do I need to verify my identity when sending money online?

All financial institutions, including Western Union, are required to collect additional identity information to know their customers better....