Western Union has tried to merge matching or duplicate profiles and reconcile point balances, contacts, etc. This is a very complicated task and, in some cases, some profiles were kept separately. For a smooth experience, members are invited to merge their duplicate accounts (by calling the support line at 800-844-4067 (STC) or 800-8500-338 (Mobily/Zain) and update their main profile, for the balance and reward redemption features to work as expected.