Hi, how can we help you?

How can I send money with Western Union?

How do I send money online?

How soon will my money be available for pickup?

How do I pay for my online transfer?

Who uses Western Union money transfer services?

Who are Western Union® agents in Saudi Arabia?

How can I find a Western Union® agent location in Saudi Arabia?

Can I send money directly to a bank account?

To which countries can I send money directly to my receiver’s bank account?

How do I send money to a bank account from Saudi Arabia?

How can I collect the money in Saudi Arabia?

How do I know if my money transfer has been received?

How are money transfers paid to receivers?

Does Western Union Saudi Arabia have a mobile app?

What services can I access with the mobile app in Saudi Arabia?

Does it cost anything to use Western Union® mobile app in Saudi Arabia?

Do I need to register to send money online?

Is there a charge to register on Western Union’s website?

How do I register with Western Union?

How will I know if my transfer is complete?

Will I be notified if my transfer is delayed?

How can I check my transfer status?

Does Western Union need to confirm my identity?

How long will it take to confirm my identity?

Which Ersal branches can verify my profile in Saudi Arabia ?

What is the My WU℠ loyalty program? 

How can I register to My WU loyalty program?

What are the benefits of My WU℠ loyalty program? 

Consumer protection: Introduction

Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for?

Someone claiming to be from Western Union e-mailed me. What should I do?

Introduction

Is Western Union open for business?

I cannot pick up any money transfers because no agent locations are open due to COVID-19.

Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?

Why do I need to provide additional information?

How can I use Western Union services again?