In this case, you are using non-unique lookup criteria such as phone number (together with your last name), and chances are that you have unintentionally:
- Registered more than once with the same phone number.
- Provided the wrong phone number.
- Provided a phone number that was somebody else’s.
The best way to address these challenges is by contacting My WU Customer Care at 8000-4640 to make sure your profile reflects the most current information, including last name, email address and mobile phone number. Using My WU number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards.