You may be able to cancel your money transfer if it has not been picked up or deposited.
a) To cancel a correctionspay.com or mobile app-initiated money transfers:
1. Log in to your Western Union profile through correctionspay.com or our mobile app.
2. Select a Recent money transfer you want to cancel and then choose Show details.
3. If your money transfer is eligible for online cancellation, you’ll see a Cancel transfer link.
4. Click the link and follow the instructions to cancel your money transfer*.
5. If you do not see the Cancel transfer link and your transfer hasn’t been picked up or deposited, please contact Customer Care to assist you with the cancellation procedure.
a) To cancel a correctionspay.com or mobile app-initiated money transfers:
1. Log in to your Western Union profile through correctionspay.com or our mobile app.
2. Select a Recent money transfer you want to cancel and then choose Show details.
3. If your money transfer is eligible for online cancellation, you’ll see a Cancel transfer link.
4. Click the link and follow the instructions to cancel your money transfer*.
5. If you do not see the Cancel transfer link and your transfer hasn’t been picked up or deposited, please contact Customer Care to assist you with the cancellation procedure.
b) To cancel in-person-initiated money transfers:
1. Please visit the same agent location where you made your transfer or any branch of the same agent.
2. Bring your government-issued ID to the agent location.
3. You can also contact Customer Care to cancel your transfer.
1. Please visit the same agent location where you made your transfer or any branch of the same agent.
2. Bring your government-issued ID to the agent location.
3. You can also contact Customer Care to cancel your transfer.
c) To cancel telephone money transfers – US to US:
Please contact Customer Care to assist you with the cancellation procedure.
* The amount of money refunded (principal and/or fees) depends on the service chosen and the reason for cancellation. If you have questions regarding the amount to be refunded, please contact Customer Care. Refunds are provided in the original form of payment. It may take up to 7 business days for the financial institution to credit the money to the sender.