Fraud FAQ

However, there are individuals throughout the world who will attempt to use any system to receive payments in connection with fraudulent sal...

Are there common consumer fraud scenarios to be aware of?

Be wary if you are required to pay a fee before receiving a loan.Beware of sweepstakes, prize or lottery company representatives who tell yo...

I received a suspicious email from someone claiming to be Western Union, what should I do?

Western Union will never send you an email asking for your user ID, password or credit card information. If you receive an email from a comp...

Can the test question feature secure my funds or delay payment of a transfer?

The "Test Question" feature in the Western Union® Money Transfer service is designed for emergency situations where the receiver does not ha...

Does Western Union offer an escrow service or any kind of buyer protection?

Western Union does not offer an escrow service or any type of "purchase protection" policy. Western Union's business is to transfer funds fr...

Can I use Western Union to pay for online auctions?

For online auctions, examine seller feedback carefully and know the warning signs associated with fraudulent auction sales. Most online auct...

What can I do if I suspect fraud or am a victim of fraud?

Contact your government's Office of Consumer Affairs if you are uncertain or suspicious of a telephone, mail or email solicitation.If you fe...

What does Western Union do to protect my information?

Western Union employs a variety of technique, including SSL technology, to keep your personal information safe.Additionally, the following t...