How do I receive money online via e-banking?

If you have an active e-banking account with one of Western Union’s participating bank agents, just log in to your e-banking account, l...

How do I receive money via ATM?

If you have an active account with one of Western Union’s participating bank agents that offer ATM service, just visit the nearest...

What are the steps to receive money via mobile?

If you have an active e-banking account with one of Western Union agents, just open app or log in to your e-banking mobile account, loo...

What are acceptable documents for picking up money in Turkey?

Individuals must present a valid identification document (Turkish Citizens should have a Passport, National ID card or Driver’s License with...

How do I know if my money transfer has been received?

You can find the status of your money transfer using Track a Transfer on our website or contact Western Union Customer Care.Service availabl...

What do I need to bring in order to collect my money at a Western Union agent location in Turkey?

Please take following items with you to pick up your money:The sender's full name (that is, first, middle and last names).The country where ...

How does a Western Union agent pay out the money transfer?

Money transfers will generally be paid in cash, but some agents will pay by cheque or a combination of cash and cheque. The receiver may cho...

How much does it cost to receive money?

All fees are paid by the sender. Receiving money is free of charge unless the receiver chooses to receive the money in a different currency ...

What is a Money Transfer Control Number (MTCN)?

The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number when they pick up...

How can my receiver get the money?

1. Cash pickup at an agent locationYour receiver can pick up the money at any nearby Western Union location. They need to complete the To Re...

What does my receiver need to pick up the money transfer?

Your receiver can pick up their money from any of our agent locations. They just need to provide the following:Tracking number (MTCN)Se...