Why is there a branch migration process?

We are launching local IBANs through our Italian branch soon and we’re currently migrating all our existing customers with Austrian accounts...

What are the benefits of an Italian IBAN?

A local IBAN account offers more freedom with domestic transactions such as:•          &nb...

When will the branch migration start?

Starting from October 1st, we'll migrate your account to our Italian branch in 2 months at the earliest. This could take a bit longer, so we...

When will my Italian IBAN details be available?

Your new IBAN will be available on the day of the migration. We do not have an exact date yet, but we’ll inform you in advance.

Is there any action I need to take?

Not at this point, we’ll let you know in advance if we need any additional information from you.

What do I need to do when I get my new IBAN details?

After you receive your new IBAN details, you can do the following:1. Review your regular incoming payments (salary, benefits, regular t...

Will I get a new physical debit card?

No, your physical debit card number will remain the same.

Will the Customer Care support number change?

No, the Customer Care support number will remain the same. You can also contact us via our app.

Will this change have an impact on the deposit protection scheme?

No, all your deposits will continue to be protected up to 100 000 EUR by the Austrian Deposit Protection Scheme.

Can I keep my Austrian IBAN?

No, only local IBANs will be available for Italy customers after the migration happens. If you do not want to be migrated to our Italia...

Where can I find my IBAN or account details?

Log into your Western Union Digital Banking app, go to Money and select Show details in My primary account.

Why does Western Union Digital Banking need my tax information?

As a financial institution, we need to collect your tax information for these requirements: 1.       ...

What is a Tax Identification Number?

Your Tax Identification Number (TIN) is a unique number issued by the tax authority after you register with them in the country where you ar...

Where can I find my Tax ID?

You can find your TIN on the following documents:·        Your personal health card (tessera sanitar...

What do I need to know about withholding tax in Italy?

The interest tax for the deposit account is 26%. If applicable, we’ll collect it from your account monthly.

What do I need to know about Stamp Duty in Italy?

The Stamp Duty is a tax of 34.20 EUR imposed by the Italian law on accounts with an annual average balance exceeding 5000 EUR. If applicable...